Shipping

All parcels must be signed for and if you aren’t home upon delivery a card will be left for redelivery or post office collection. Once your order is dispatched you’ll receive a tracking code so please keep an eye out for this.

Please allow up to 3 business days for your order to be dispatched, however in non peak periods this is usually within 48 hours. Please pay attention if your order is a pre order, as these are excluded from these time frames.

If your package becomes lost or broken in transit please contact us and we can organise a redelivery.

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International Shipping

CUSTOMS

Customs fees, tariffs or duties are not included in pricing.
Orders shipped OUTSIDE THE US could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.

Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

Returns

RETURN CONDITIONS

To return your product(s), please follow these steps:

1. Before returning your product(s), please email us at info@tenand.co within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

2. Our customer service team will reply with a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box.

3. Please place the product(s) you wish to return, including the unopened, white cardboard outer packaging, into a shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.

4. Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.

6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at info@tenand.co

Returns & Exchanges

We hope that you love your TEN & CO. products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and thereby unopened.

Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit.

Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.